3999b Privacy Policy

We collect various types of information while you use the 3999b platform. This information is divided into two categories:

1.1 Personally Identifiable Information

We collect the following information for account registration and service delivery:

• Full name and date of birth (for age verification — only for users aged 21 or above)
• Mobile number (for communication and payment verification)
• Email address (where applicable)
• Payment account details (bKash, Nagad, Rocket, Upay — for transaction processing only)
• National ID card or passport details (when identity verification is required)

1.2 Automatically Collected Technical Information

When you visit our platform, the following information is collected automatically:

• IP address and device information
• Browser type and version
• Date, time, and duration of visit (Bangladesh Standard Time, UTC+6)
• List of pages visited and browsing activity
• Cookie and session data

3999b uses your information only for the following lawful purposes:

1. Account management: To create, verify, and manage your account.
2. Payment processing: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
3. Age verification: To prevent access by users under 21 and to ensure responsible gaming.
4. Security and fraud prevention: To detect and prevent suspicious activity.
5. Customer support: To resolve your issues through live chat and email support ([email protected]).
6. Platform improvement: To analyse user experience and improve service quality.
7. Legal compliance: To maintain compliance with applicable laws and regulations.

The security of your information is our top priority. 3999b takes the following technical and organisational measures:

3.1 Technical Safeguards

• All data transmissions are protected by SSL (Secure Socket Layer) encryption technology.
• Payment information is stored with industry-standard encryption.
• Regular security audits and system updates are carried out.
• Firewalls and intrusion detection systems are active.

3.2 Organisational Safeguards

• Only authorised staff have access to personal information.
• Staff operate under confidentiality agreements.
• Regular training is provided to prevent misuse of data.

3.3 Data Retention Period

We retain your information only for as long as necessary — that is, for providing services or fulfilling legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal reasons.

3999b may share your information with third parties in the following limited circumstances:

1. Payment providers: To process transactions via bKash, Nagad, Rocket, and Upay. These providers receive only transaction-related information and are governed by their own privacy policies.
2. Technology service providers: Trusted technology partners who operate our platform, working under strict confidentiality agreements.
3. Legal authorities: Information may be provided in compliance with applicable law in response to court orders or legitimate government requests.
4. Fraud prevention: Information may be shared with relevant authorities for the investigation of financial crime or fraud.

We do not share your information for any purpose beyond those stated above without your consent.

Cookies and similar technologies are used on the 3999b platform. The main reasons are:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — maintaining login sessions, security verification, and saving your preferences. Without them, the site will not work properly.

5.2 Analytics Cookies

We use analytics cookies to understand platform usage and improve service quality. This data is stored in aggregated form and is not used to identify any individual.

5.3 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may affect some platform functions.

As a user of 3999b, you have the following rights:

1. Right to access: You can request to know what information we hold about you.
2. Right to rectification: You can request correction of inaccurate or outdated information.
3. Right to erasure: In certain circumstances you can request deletion of your personal information, though some data may need to be retained due to legal obligations.
4. Right to object: You can object to the use of your information for specific purposes.
5. Right to data portability: You can request your information in a structured digital format.

To exercise these rights, contact our support team — via 24/7 live chat or at [email protected].

3999b is for users aged 21 or above only. We do not knowingly collect personal information from any minor. If we become aware that someone under 21 has registered on our platform, that account will be closed immediately and the collected information will be securely deleted.

If parents believe their child has opened an account on 3999b, please contact us at [email protected].

3999b may use servers in various countries to operate its technology services. In such cases, your information may be transferred outside Bangladesh. However, such transfers are always conducted under strict contractual safeguards and internationally recognised security standards are maintained.

For any international data transfer, we ensure that the level of protection for your information is no less than that described in this policy.

3999b reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will display a notice on the platform or send a message to your registered mobile number.

If you continue to use the platform after changes are made, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our dedicated support team:

• Live chat: Available 24/7 in Bengali and English
• Email: [email protected]

We will do our best to respond to your request as quickly as possible. We are committed to providing full assistance on any matter relating to your privacy.