3999b Terms & Conditions

Introduction & Acceptance

By using 3999b's website, application, or any of our services, you are considered to have automatically agreed to these terms and conditions. These terms form a legally binding agreement.

If you do not agree with any part of these terms, please refrain from using our services. 3999b reserves the right to change these terms at any time; continued use of the service after any change will be considered acceptance of the updated terms.

Eligibility Requirements

To open an account and use the services on this platform, you must meet the following eligibility criteria:

• You must be at least 21 years of age.
• You must not be a resident of any jurisdiction where online gaming is prohibited by law.
• You are opening the account in your own name and all information provided is completely accurate.
• You are using the service voluntarily and of your own judgment.

Account Registration & Security

To create a valid account on 3999b, you must provide accurate and complete information. Only one account per person is permitted. Creating multiple accounts by the same individual is strictly prohibited and may result in account suspension or permanent closure.

Account Holder Responsibilities

• Keep your login credentials (username and password) completely confidential.
• You must not allow any third party to use your account.
• If you suspect any unauthorised access, notify our support team immediately.
• It is your responsibility to update any changes to the information registered on your account.

3999b may request identity documents or other proof at any time for account verification purposes. If information is not provided or is found to be false, the account may be suspended and deposits may not be returned where applicable.

Deposit & Withdrawal Policy

All financial transactions on 3999b are handled in a secure and reliable manner. We currently support the following mobile banking methods:

• bKash — Bangladesh's most popular mobile wallet
• Nagad — Digital financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — Fast and secure mobile payment solution

Limits & Timeframes

The minimum deposit amount is ৳200 for each method. The minimum withdrawal amount is ৳800. Approved withdrawals generally reach your mobile wallet within 30 minutes to 3 hours.

Account verification must be completed before withdrawals can be made. Withdrawals may be delayed due to incomplete verification information. 3999b reserves the right to temporarily hold payments while investigating suspicious transactions.

Deposit Conditions

• Deposited funds will only be returned to the same account from which they originated.
• Deposits on behalf of third parties are not accepted.
• Once a bonus has been attached to a deposit, it cannot be withdrawn without meeting the wagering requirements.

Bonuses & Promotional Offers

3999b offers various bonuses and promotional offers from time to time. Each offer has its own terms and conditions, which must be read before accepting.

Welcome Bonus Terms

The 3999b welcome bonus is up to 120% on the first deposit, with a maximum of ৳20,000. For example, depositing ৳1,000 gives a bonus of ৳1,200, making the total balance ৳2,200. The wagering requirement is 25 times the bonus amount. This means ৳30,000 in bets must be completed on a ৳1,200 bonus before the bonus funds become withdrawable.

General Bonus Rules

• Multiple bonuses may be active on an account at the same time, however certain bonuses may not apply to some games.
• Winnings made using bonus funds cannot be withdrawn before the wagering requirements are met.
• Bonuses are only usable on eligible games or markets — a list is provided on each offer's page.
• If bonus abuse or manipulation is found, the bonus may be cancelled and the account suspended.
• 3999b reserves the right to modify or cancel any bonus offer.

Betting & Gaming Rules

All bets and games on 3999b are conducted according to set rules. Once confirmed, a bet cannot be cancelled, though exceptions may apply in certain special circumstances.

Bet Cancellation & Review

• 3999b reserves the right to cancel a bet if incorrect odds are displayed due to a technical error.
• If an event is cancelled or abandoned, the stake for the related bet is refunded.
• Official or organisational announcements are considered final in determining the result of a game or match.

System Errors

If the outcome of a game is affected by a software, hardware, or network issue, 3999b may decide to void that round and refund the stakes of all participants. Such decisions are made at 3999b's discretion and are final.

Prohibited Activities

• Placing bets using software, bots, or any automated method is strictly prohibited.
• Creating multiple accounts with false information for the purpose of claiming bonus benefits is prohibited.
• Any attempt to manipulate the outcome of a game is subject to legal action.
• Using this platform for money laundering or any other illegal financial activity is strictly prohibited.

VIP Program & Rewards

3999b's VIP program has three tiers. Through regular play, you can advance to higher tiers and enjoy increasing benefits.

• Bronze Tier: Weekly cashback of up to 0.3%.
• Silver Tier: Weekly cashback of up to 0.7%.
• Gold Tier: Weekly cashback of up to 1.0% and priority support.

Advancement to VIP tiers is determined entirely at 3999b's discretion, and 3999b reserves the right to change this determination process. Cashback is calculated at the end of each week and credited to the account within the specified timeframe.

Responsible Gaming

3999b believes that gaming should be an entertainment activity. We encourage all our users to play responsibly. This platform is for individuals aged 21 and above only.

If you feel that gaming is negatively affecting your daily life, financial stability, or mental health, please visit our Responsible Gaming page. We offer self-exclusion, deposit limit settings, and other protective tools.

Self-Exclusion & Breaks

• You may request that your account be temporarily suspended for a set period at any time.
• If you request permanent self-exclusion, your account will be closed permanently and any remaining balance will be returned.
• No promotional messages will be sent while a self-exclusion is in effect.

Privacy & Data Protection

3999b gives the highest priority to protecting your personal information. We keep your data secure using SSL encryption and other industry-standard security measures.

To learn more about the collection, use, and protection of your personal information, please read our Privacy Policy. The data protection policy is an integral part of these terms.

Data Sharing with Third Parties

• Your information is not sold to third parties except to meet the requirements of applicable law.
• Certain information may be shared with mobile banking providers for payment processing purposes.
• Third-party verification services may be used to prevent fraud and ensure security.

Account Closure & Termination

3999b reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• If any clause of these terms is violated.
• If evidence of providing false or incomplete information is found.
• If fraudulent activity is suspected.
• If evidence of bonus abuse or manipulation is found.
• If the account holder themselves makes a request.

After account closure, any available balance (excluding forfeited bonuses) will be returned, subject to completion of the verification process. The decision on refunds will be made considering the circumstances of the case.

Users may also contact our support team at any time to request account closure.

Limitation of Liability

3999b provides services on an "as is" basis. We do not guarantee uninterrupted or error-free service. Service may be temporarily disrupted due to technical issues, server outages, or network problems.

3999b is not liable for the following:

• Losses caused by issues with the user's internet connection or device.
• Losses caused by delays from third-party services (mobile banking, etc.).
• Losses resulting from unauthorised access where the user has not taken care of their account security.
• Financial losses resulting from gaming — all bets are placed at the user's own risk.

Our total liability in any case will not exceed the amount of funds in the user's account at the time of the claim.

Customer Support & Complaints

3999b's customer support team is available seven days a week, 24 hours a day, in both Bengali and English. You can reach us via live chat or by email at [email protected].

How to File a Complaint

If you have a complaint about any matter, please contact our support team first. Clearly state the description of the issue, the relevant dates, and any related information in your complaint. We will try to resolve your complaint as quickly as possible.

If you are not satisfied with the support team's resolution, you may request a further review. 3999b is committed to ensuring a fair and impartial resolution.

Changes to Terms & Validity

3999b reserves the right to change, add to, or remove these terms and conditions at any time. For significant changes, an effort will be made to notify users by email or via a notice on the platform.

Continued use of the service after any change will be considered acceptance of the new terms. It is therefore advised to visit this page regularly.

If any clause of these terms is found to be legally unenforceable, the remaining clauses will remain in full effect. The English language version of this agreement shall be considered final in the event of a dispute.